Shipping

Shipping

International orders (OUTSIDE OF CANADA AND THE USA): Your tracking email will contain two tracking numbers, one from the America to your country, and another from your country to your delivery address. Kindly monitor both tracking numbers.

UNCLAIMED MAIL: please note if the post office holds your item at the post office, the customer is responsible for picking up the item. Golâb Beauty is not responsible for unclaimed packages returned to sender.

PACKAGE INSURANCE: Customers can select Route Package Insurance at checkout for coverage and extra security, if Route Package Insurance is turned off, there is no protection or coverage for undelivered packages.

 

Parcel arrival time:

Parcel time depends on which method of shipping you have selected at checkout, shipping times will be offered to you once you input your address information!

Cancellations

If I have not yet printed your shipping label and/or shipped your order,I can provide you with a refund within the first 2(two) hours after your order has been placed.
However, please keep in mind that there is a 4.00 USD cancellation fee that will be deducted from your refund as I do face a surcharge for cancellations.
Parcels that have already been shipped out can NOT be cancelled.

Refused parcels

If the customer refuses a parcel upon delivery (notifies the postal driver they no longer want it) Golab Beauty is not responsible for refunds or replacements. Refused parcels are disposed of at the post office, and not returned to Golab Beauty. As our products are cosmetic, they are set to be disposed automatically upon refusal.  

Damages

Please report any damages to your package within 3 days of receiving your parcel. Please attach any relevant photos or videos of damages. 

Returns

Due to the fact that Golâb Beauty products are cosmetics, we can not accept returns at this time due to hygiene concerns.
If there is ever a problem with your order, or if you have any questions about your product, you can contact me at golabbeauty@gmail.com and I will work with you to resolve any issues. 

Customs and/or taxes 

CANADA: DUTY FREE

USA: DUTY FREE 

AUSTRALIA: DUTY FREE

UNITED KINGDOM: DUTY FREE 

IMPORTANT NOTICE, PLEASE READ BEFORE PLACING ORDER:

Outside of the countries listed above, there may be applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Golâb Beauty is not responsible for these charges. Payment of duties and/or taxes are buyer responsibility, please contact your local post office or customs office to inquire about customs fees. Unfortunately, Golâb Beauty can not control any possible customs fees. Customs and duties payments are legal requirements from your local government. Refusal to pay customs or duties will result in disposal of parcel, Golâb Beauty is not responsible for refunds for refusal to pay customs fees. 

 

*NOTICE*
Notice: Our products are only sold through this website and are not available on any other website or store. Please notify us if you see our products on other website or social media profiles as they are counterfeit products imitating Golâb Beauty.